Impressum:

How can I cancel my booking?

You can cancel your booking 24 hours before your scheduled pick- up time.

Please send us a email we will then refund you and cancel your booking.

What if my flight is delayed or cancelled?

Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.

My flight details have changed, do I need to inform you?

Yes, please submit your new flight schedule as soon as possible via Whatsapp or sms +491783220385. If your pick-up time is within 24 hours, please call us asap.

Where is the meeting point at the airport?

At most destinations, the driver will be waiting in the airport’s arrivals lounge, holding a sign showing the passenger name. We will confirm the exact meeting point information in the reservation confirmation email.

What is the size of a Medium and Small suitcase?

The average size of a medium luggage is approximately 65-70cm (26-27 inches). Small luggage is a backpack or a hand bag that you can fit on your lap, around 35cm (14 inches). If you have large or oversized luggage, please specify the dimensions in  the booking form.

Do you provide child seats?

Child and baby seats are available on request. You can request child and baby seats via email or Whatsapp +491783220385. 

Will I be sharing the vehicle with other passengers?

For private transfers, you and your group will be the sole occupants of the vehicle. 

Does the airport transfer take us directly to our hotel?

The private transfer service takes you directly to your accommodation.